In light of the challenging times we are all facing with the outbreak of COVID-19 (Coronavirus), I wanted to update our valued customers and followers about how we are dealing with the situation at Anges. We are following government advice closely and monitoring each development. Our foremost priority is the health and safety of our customers, drivers and team.
As a food business we already maintain strict hygiene procedures in production adhering to a rigorous HACCP plan. As head baker, I have taken the sole responsibility of all production and produce all our cakes in complete isolation. Yes, the days may be long, and they may even be lonely, but it is important for us to limit exposure for our own health’s sake, as well as our delivery driver and customers’.
As well as producing in complete isolation, we have equipped our driver with gloves, sanitisers and wipes to use before and after every delivery. We have also implemented contactless delivery - the driver will leave the package on the doorstep or safe place and not request a signature, and will move 2 metres away from the door to observe social distancing. He will text a rough ETA in advance so the recipient is more aware of when the package is due to arrive and will inform of its arrival.
Selfridges made the difficult but laudable decision to temporarily close during the outbreak of Covid-19. Whilst this unfortunately means we will no longer be making cakes for collection, this is the best decision for everyone’s safety and we fully support them in their decision. We look forward to coming back when this blows over.
We completely understand the disruption this virus has caused to everyone’s daily lives and the impact it may have on our customers’ plans.
Whilst our cancellation policy still applies (view full policy here), as a gesture of goodwill, if we are given a full week’s notice we will waive any cancellation fees and offer a gift voucher of the full value of the order. This voucher can be redeemed at any later date when you are ready to celebrate again and has no expiry.
Like most other small businesses, we are navigating an unprecedented and uncertain landscape, but with hope and positivity. Baking each cake is literally therapy and provides us a beautiful distraction. Implementing stricter hygiene measures is ultimately a great thing and makes us a better business. Caring for our elderly and neighbours is bringing out the best from us as a community. Spreading joy through our small birthday cakes for those celebrating in isolation is the biggest motivation we could ever have.
Thank you for your loyalty and support from the bottom of our hearts.
Lots of love,
Comments will be approved before showing up.