Privacy policy
Last updated: 9 August 2026
Anges de Sucre is the trading name of Butterface Cakes Ltd, company number 11974415.
This Privacy Policy explains how we collect, use and protect personal information when you visit angesdesucre.com, place an order, contact us or otherwise interact with Anges de Sucre.
1. Who is responsible for your information?
Butterface Cakes Ltd is the data controller for the personal information described in this policy.
You can contact us at:
Email: hello@angesdesucre.com
Correspondence address:
Green Lane Farm House
Green Lane
Farnham
Surrey
GU9 9JL
United Kingdom
2. Information we collect
Depending on how you use our website or services, we may collect:
- your name;
- email address and telephone number;
- billing and delivery addresses;
- recipient names and contact details;
- order details and purchase history;
- delivery dates, delivery instructions and nominated safe-place instructions;
- photographs or records associated with delivery;
- messages for cake plaques or personalisation;
- photographs, artwork, logos or other material you supply for an order;
- correspondence with us, including email, WhatsApp or other enquiries;
- complaints, photographs and information supplied to help us investigate a problem;
- marketing preferences;
- website and device information, including IP address, browser information and information about how our website is used;
- transaction and payment information.
Payment card information is normally processed securely by Shopify and our payment providers. We do not need to receive your full payment-card details in order to fulfil your order.
Where you order a cake or gift for another person, you may provide us with that person's name, telephone number, address and delivery information.
3. Why we use personal information
We may use personal information to:
- process and fulfil orders;
- take and administer payments;
- make, personalise and deliver products;
- contact you about your order;
- contact a recipient where necessary to complete a delivery;
- provide live delivery tracking and estimated delivery information;
- administer safe-place delivery instructions;
- respond to questions, complaints and refund requests;
- prevent fraud and protect our business;
- keep appropriate accounting, tax and business records;
- improve our products, website and customer experience;
- understand website performance;
- send marketing where we are legally permitted to do so;
- comply with legal and regulatory requirements; and
- establish, exercise or defend legal claims.
4. Our lawful bases
Depending on the circumstances, we process personal information because:
- it is necessary to perform a contract with you or take steps at your request before entering into a contract;
- we have a legal obligation;
- we have a legitimate business interest which is not overridden by your rights;
- you have given consent; or
- another lawful basis permitted by data-protection law applies.
Where we rely on consent, you may withdraw that consent at any time.
5. Marketing
We may send marketing communications where you have consented or where the law otherwise permits us to contact an existing customer about similar products or services.
Every marketing email will provide a straightforward way to unsubscribe.
You can also ask us to stop marketing to you at any time by emailing hello@angesdesucre.com.
Stopping marketing communications does not prevent us from contacting you where necessary about an existing order.
6. Cookies and similar technologies
Our website uses cookies and similar technologies for functions including:
- keeping the website and checkout working;
- security and fraud prevention;
- remembering choices;
- measuring website performance;
- analytics; and
- advertising or marketing where used.
Where the law requires consent for a non-essential cookie or similar technology, we will use it in accordance with the choices made through our cookie or consent controls.
You can change your choices using the controls provided on the website where available.
7. Who we share information with
We do not sell customer personal information to advertisers.
We may share information where necessary with:
- Shopify, which provides our ecommerce platform;
- payment processors;
- website, hosting, IT and security providers;
- analytics and marketing providers where used;
- our staff and people involved in preparing and fulfilling orders;
- our own delivery team and drivers;
- professional advisers such as accountants, insurers or lawyers;
- regulators, law-enforcement bodies, courts or other authorities where required; and
- other suppliers where reasonably necessary to provide a service you have requested.
We only provide information that is reasonably necessary for the relevant purpose.
8. International transfers
Some technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is made using a lawful mechanism and receives the protection required by UK data-protection law.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The period will depend on the type of information, including whether we need it to:
- fulfil an order;
- answer a complaint;
- maintain accounting or tax records;
- prevent fraud;
- deal with a dispute; or
- comply with another legal obligation.
When information is no longer reasonably required, we will delete, anonymise or securely dispose of it as appropriate.
10. Your rights
Depending on the circumstances, you may have rights to:
- obtain a copy of your personal information;
- correct inaccurate information;
- request deletion;
- restrict certain processing;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent; and
- object to direct marketing.
These rights are not absolute and legal exceptions can apply.
To exercise a right, email hello@angesdesucre.com.
We may need information from you to verify your identity before acting on a request.
11. Complaints about personal information
Please contact us first if you have a concern about how we have used your personal information.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
12. Security
We use reasonable technical and organisational measures to protect personal information.
No internet service can guarantee absolute security, but we take proportionate steps to reduce the risk of unauthorised access, loss, misuse or disclosure.
13. Changes to this policy
We may update this Privacy Policy when our business, technology or legal obligations change.
The current version will be published on our website with its last-updated date.
Contact
For privacy questions or requests:
Butterface Cakes Ltd
trading as Anges de Sucre
Green Lane Farm House
Green Lane
Farnham
Surrey GU9 9JL
United Kingdom