Returns & Sweet Farewells
Our return policy is a generous 30 days. If 30 sunsets have passed since you welcomed our creation into your home, we're terribly sorry, but we can't offer a refund or exchange. Time flies when you're enjoying sweets! We know this is a bit of a silly statement considering no one leaves cakes lying around for 30 days!
To qualify for a return, your item must be untouched, unloved, and in the pristine condition you received it, all snug in its original packaging. We can't accept a half eaten cake!
However, not everything can come back to us. Perishable delights such as our cakes must bid their farewell at your door.
Refunds (the hopeful part)
If we hug your returned item back and after a little inspection, we feel it's still one of ours, we'll pop you an email. This will either be a joyful approval of your refund or a sad no. If approved, your refund will waltz back to your credit card or original payment method in a dance of a few days.
Late or missing refunds (a detective story)
Refund not appeared yet? First, check your bank account again, then have a word with your credit card company. It might take some time before your refund is officially announced. Next, chat with your bank. Some processing time before a refund posts is normal. Still no luck? Contact us at hello@angesdesucre.com. That said, generally refunds happen instantly.
Sale items (the exclusives)
Only regular priced items can be refunded, unfortunately sale items cannot join that party.
Exchanges (the swap)
We're here to replace items if they're defective or damaged. For an exchange, email us at hello@angesdesucre.com.
Gifts (the kind gesture)
If your item was a gift and sent directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be on its way to you.
If the item wasn’t tagged as a gift when bought, or the giver had the order shipped to themselves to give to you later, we'll refund the giver and they will know about your return.
Delivery (the journey back)
To return your product, please email us for arrangements.
You'll cover your own delivery costs for returning your item. Delivery costs are non-refundable (as they are ZERO!!!!). If you receive a refund, the cost of return shipping will be deducted from your refund.
If you're sending something back over £75, consider using a trackable shipping service or buying shipping insurance. We can't promise we'll receive your returned item, but we hope to.
Cancellations (changing your mind)
We require at least 4 weeks notice prior to the original order delivery date for cancellation. Cancellations prior to this date will receive a full refund minus a 10% cancellation fee of the total order value.
Cancellations after this date and before two weeks from the original order delivery date will be subject to a 50% cancellation fee of the total order value. Cancellations within two weeks of the delivery date will not be refunded.
If your order was placed within two weeks from the delivery date, then any cancellation will not be refunded.