FAQs

You can choose to have your cake delivered to your home, work/office or any venue such as a restaurant or hotel provided they are willing to accept the delivery on your behalf within our delivery window of 09:00-17:00.

The delivery service is untimed, hence will arrive anytime between 09:00-17:00. Our driver, however, tries to deliver all cakes as soon as possible and will send an update of a better eta on the morning of the delivery so you are better aware of timings. Please make sure to provide a correct UK mobile number in the delivery contact details when placing your order (an obvious request maybe, but some do enter their numbers incorrectly and then worry they haven't heard from our driver!).

Our cake products are specially hand delivered by a driver whose sole job is to make sure your cake gets delivered to you safely anytime between 09:00-17:00. The delivery cost is dependent on a combination of factors such as distance, mileage and time.

Unfortunately we do not offer a guaranteed timed delivery service within our standard delivery costs quote. Our driver does, however contact the recipient in the morning to provide an ETA.  If you would like the cake by a certain time we recommend having it delivered the day before. If you are unable to accept delivery the day before we offer a very limited number of Priority Delivery slots at a higher fee costing from an additional £25 so please do get in touch to find out more.

If you are unavailable at any point between 09:00-17:00 we would recommend providing detailed alternative instructions on a safe place or nominate a neighbour/porter/concierge who is willing to accept your perishable item on your behalf.

The driver will contact the recipient in the morning of the delivery date to provide an estimated time of delivery. While driving they will not answer the phone as he/she is driving a very precious cargo of cake extremely carefully through traffic and will not risk being on the phone when driving or handling fragile items! If however at delivery there are any issues with finding the address, there is no answer at the address or if he/she has been specifically asked to call when at the address then he/she will call the UK delivery contact number provided with the order.

Our delivery fee covers one delivery attempt only.  Any missed delivery will incur an extra cost. If you require it to be re-delivered the same day having missed the first delivery attempt we may be able to re-deliver at a cost starting from £30. We are unable to accept liability or cancellation based on missed deliveries due to unavailability.

We do not offer delivery on Sunday or Monday. Our cakes keep well for up to 5 days. If you require a cake for an occasion on Sunday or Monday we recommend delivery on the Saturday. Please note that our cakes are highly perishable items by nature and will require careful storage.

COVID-19 UPDATE: We are currently not stocked in Selfridges due to restricted production capacity as a result of our Covid-safe procedures. Hence, collection is not an option at present.

Collection is available by directly ordering through Selfridges Oxford Street ONLY. Please call the Selfridges Food Concierge at 02073183458 to place your order over the phone. Please note they require at least three full working days’ notice to process orders. We do not offer collection from our Production Premises or any other outlet.

We require three working days notice in writing for any changes to address. Please email us confirming address details. Please note they may be subject to extra costs based on post-code. 

If given less than three working days notice in writing we may not be able to process it.

If the delivery address is incorrect and we have not been given notice three working days before delivery we may not be able to process the change and a greater re-delivery cost from £30 may apply. 

Please find full details cancellations here.

Head over to Cake Delivery London page for general delivery information.

We have discontinued all free from cakes eg: vegan/egg free/dairy free, gluten free etc as we cannot reliably source any of the niche ingredients and are too small a bakery to stock them all. 

All our cakes are vegetarian (unless you would like marshmallows on your cake) and do not contain alcohol (except for the Guinness Chocolate cake and any cake with gold/silver lustre). All our cakes are produced in premises where we also use nuts, peanuts, milk, eggs, soya, wheat (gluten).

COVID-19 UPDATE: We are not accepting any bespoke enquiries but you are able to order ready-designed cakes from our website (we have an absolutely massive range to choose from). Our cakes are available in different sizes and all prices are also on the website.
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We can accept a limited amount of bespoke and customisation requests. Please email us with your ideas and we will get back to you with our Chefs’ recommendations and quote. Please note ANY bespoke or customisation request is charged extra from £10 per customisation.

COVID-19 UPDATE: We are not accepting any bespoke enquiries but you are able to order ready-designed cakes from our website (we have an absolutely massive range to choose from). Our cakes are available in different sizes and all prices are also on the website.
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We do not offer novelty cakes nor will we copy designs of other cake makers. We can however offer bespoke hand-modelled cake toppers at an extra cost starting from £50 with a minimum of 3-weeks notice. Our signature style is very distinctive and we hope it is why you are choosing us in the first place!

COVID-19 UPDATE: We are not accepting any bespoke enquiries but you are able to order ready-designed cakes from our website (we have an absolutely massive range to choose from). Our cakes are available in different sizes and all prices are also on the website.
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We sometimes make bespoke cakes depending on what they are and our availability.

We don't copy other people's cakes.

We design our cakes and think that it's generally best to pick a design and leave it as it is, perhaps add a plaque message to personalise it or to make a few small alterations to that design, for example, the colour of buttercream. We believe cake design is an art and making a cake to someone else's imagination is very difficult and not the best approach for the customer. 

View more information on bespoke birthday cakes. 

No accounts are optional. We offer a super quick checkout, and you can save your details using your browser for even quicker repeat checkout should you wish. To receive news etc you can sign up to our newsletter or follow us on Instagram.

Please scroll down to the Payment FAQ section. 

To place a cake order online, simply add your favourite cake to your basket and then click on your cart and follow the instructions. Below is a more detailed explanation of how to order a cake online:

STEP 1: Find and add items to your cart
Once on the Anges de Sucre website, you can navigate by selecting a category. A drop-down menu will appear and you can browse by product type. From here, select the item you want to purchase and click Add to Cart. Your selection will be added to the cart where you can get a delivery price (quotation form at end of page) and complete your orders. At any time you can click on our brand logo in the top lift hand corner to go to the homepage.

STEP 2: Choose Delivery Date

You would have to select a delivery date from the availability calendar on the cart page - any greyed out dates are unavailable as we are either fully booked and are at our max capacity of cakes we can physically make, or we are on our day off.

STEP 3: Checkout
You can deliver to any address of your choosing – work, home, hotel, restaurant. You can add delivery instructions and any information to help us find the delivery point. You can find more about delivery from the help home page.

STEP 4: Confirm you order
Before you make payment you will have a chance to review your order and check everything is correct.

STEP 5: Make payment
Add you card details and make payment. Paypal and all major credit cards are accepted.

STEP 6: Confirmation Email
After you complete your order you will receive a confirmation email confirming your order.

We can take your order over the phone but will need to email an invoice to pay online. For large orders bank transfers can be made.

You would have to select a delivery date from the availability calendar on the cart page - any greyed out dates are unavailable as we are either fully booked and are at our max capacity of cakes we can physically make, or we are on our day off. As we get fully booked in advance, we recommend placing your order asap if you see your date is available.

Please note it is strictly contactless delivery only and we do not offer collection from premises. We are also not stocked in Selfridges due to restricted production capacity as a result of our Covid-safe procedures. 

If you want to order a product, select your product and click “Add to Cart” button on the items product page – products are organised into collections which found in the navigation bar.

Yes. Once you have added an item to your Shopping Cart you can amend the quantity. You can also continue browsing and add items to your cart.

To remove an item from your cart, first select your cart – top right hand corner – and then simply reduce the quantity to the right amount or 0. Once the correct amount has been entered you can click refresh -bottom of page - to see your updated cart.

Many of the orders placed online are sent as gifts. We do not offer gift note slips/cards, However, you can include a short 5- 10 word message in the "Add notes" section. This can be printed on our small address label for the recipient.

We will not include invoices/bills/receipts with the parcel.

If you leave the website and come back later you cart will normally be automatically saved by your browser. Otherwise add all your details to the order including your email and we will send you your cart 12hrs later. You will then have 24hrs to finish your purchase before your delivery date choice expires.

Simply click “Checkout” in the top right-hand corner of your screen from anywhere on the website. You will then be guided through the checkout process where you can select a delivery date and address (work, home, restaurant, hotel, friends).

The first place to check is in your spam/junk folders. If you don’t see an email it is best to send an email to hello@angesdesucre.com telling us what and when you ordered and we will dig deeper for you.

No. You will receive an order confirmation email confirming your order details. Your order will then automatically be processed and entered into our bakery schedule.

In the confirmation email you will be provided with your order number.

We require at least 4 weeks notice prior to the original order delivery date for cancellation. Cancellations prior to this date will receive a full refund minus a 10% cancellation fee of the total order value.

Cancellations after this date and before two weeks from the original order delivery date will be subject to a 50% cancellation fee of the total order value. Cancellations within two weeks of the delivery date will not be refunded.

If your order was placed within two weeks' from delivery date then any cancellation will not be refunded.

Yes please head to the Cake Delivery section for more information.

Bringing the Delivery Date Forward - We require two weeks' notice to bring a delivery date forward, if the date is available. 

Post-Poning the Delivery Date - We require two weeks' notice to post-pone the delivery date, if the date is available. Please note, the Cancellation Policy applies to the original delivery date chosen, therefore any orders post-poned are non-refundable.

We currently don’t offer gift wrapping as the cakes need their outer packaging to be handled correctly.  

We do not offer gift note slips/cards, However, you can include a short 5- 10 word message in the "Add notes" section. This can be printed on our small address label for the recipient.

Yes! Just add a note during checkout to tell us. We will make sure the recipient never knows you sent it.

Yes. On the cart page, simply add a note to your order and we will include it with your gift. You can also select a delivery date during checkout a day or two before the intended opening date.

At the point of delivery please check you are satisfied with the product – if there are any problems at this point the driver can be made aware and can help with the problem.

As food is perishable, it needs to be reported at the point of delivery. Please do so upon receipt of the cake so we can help immediately to resolve any problems.

Anges de Sucre accepts  AMEX, Google Pay, Apple Pay, Visa, Mastercard, Maestro, JCB and PayPal.

This is always frustrating and there are a number of reasons why, sometimes the address needs to entered in a different way, sometimes the addresses don't match with the details your bank has and sometimes a small detail isn't correct and autocorrect perpetuates the error. You can contact your bank to ask them to allow the transaction - sometimes they block it thinking it is fraudulent. You can contact us with your order details and we will send you an invoice - sometimes this works. If you have a Paypal Account you can use this.

During checkout there is a field to enter your gift voucher number. It will automatically be deducted before final confirmation/additional payment.

Anges de Sucre is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) was developed to protect card holder data during online payments – it is backed by AMEX, JCB, MasterCard and Visa. Anges de Sucre is absolutely dedicated to providing a secure shopping experience – we will never sell your data – and will always keep our security systems up-to-date with best practice.

There is no need to register to buy online if you don’t want to, but registration will help by remembering your address details in the future and making ordering again easy-peasy. Payment details are not stored.

We take orders for up to a year in advance for weddings and large events. However, if you are a last-minute couple we love you guys too and will do our very best to accommodate your wedding (and this isn't an empty promise - we literally delivered a wedding cake within TWO DAYS of enquiry once!)

We are happy to chauffeur our 3 or 4-tier cakes anywhere in England however our smaller cakes are limited to London and surrounding counties. The cost of delivery obviously depends on the distance the cake needs to travel and is quoted from just £5 within London Zone 1. We can quote delivery further afield upon enquiry.

We have discontinued all free from cakes eg: vegan/egg free/dairy free, gluten free etc as we cannot reliably source any of the niche ingredients and are too small a bakery to stock them all. 

All our cakes are vegetarian (unless you would like marshmallows on your cake) and do not contain alcohol (except for the Guinness Chocolate cake and any cake with gold/silver lustre). All our cakes are produced in premises where we also use nuts, peanuts, milk, eggs, soya, wheat (gluten).

We specialise in very end dessert tables for large weddings. Please get in touch for more information. 

Depends on your date :) Please get in touch ASAP with your date and we will confirm availability pronto. Please bear in mind that weekend dates in peak season (May-September) are often the most popular and tend to be booked far in advance.

Yes! Check out our wedding cake collection here or pop over to our blog to browse our best wedding cake photos.

Wedding cake prices are displayed in our wedding cake collection. If you would like to customise your wedding cake please send us your brief and we will provide a quotation.

Our sponge flavour choices are: • Vanilla bean • Chocolate mud • Red velvet. You could have a tier or two of each to offer a taste of everything!

Our most popular wedding cakes are versions based on the Macaron and Roses and Macaron and Pearls wedding cakes.

While we are unable to supply fresh flowers ourselves we will happily co-operate with your chosen florist before delivery to discuss any fresh flower decorations should you wish. Please note that a lot of fresh flowers are not safe to consume and it is unhygienic (chemicals galore) to allow them to touch your wedding cake.

We will happily discuss the fresh flower options with your florist, providing dimensions and images where necessary however the costs of fresh flower arrangements and ultimate decision will be between yourself and your florist.

We deliver wedding cakes of all sizes across London ready to eat that need no setup. Check out our Wedding Cake Delivery page for more information.

To confirm your wedding cake we require the full balance at the time of booking hence we advice you to book as soon as you are ready as we are unable to confirm the production and delivery of the cake for your date otherwise.

Please refer to our cancellation policy and more details on making amends to orders here.

In order to offer the great value that we do we are unable to offer free consultations or samples and are unable to accept visitors at our production premises. You are free to visit Selfridges Oxford Street to buy and try a mini-cake or two as we are their official cake supplier. You can also call us during our office hours to discuss and we are always happy to chat about wedding cakes!