FAQs

Delivery is complimentary to the London and Surrey areas we cover. Your cake is not handed to a courier; it is delivered by our own careful delivery team so it arrives as it should. Priority, timed, bespoke event, or longer-distance delivery may carry an additional quoted charge where available.

We deliver across London and Surrey to the postcodes shown as available at checkout. For larger wedding cakes, corporate cakes and bespoke commissions outside our usual area, please email us before ordering and we can let you know whether a private delivery quote is possible.

Yes. We can deliver to homes, offices, hotels, restaurants and venues, provided someone is available to receive the cake during our delivery window. Please add the recipient’s UK mobile number, any access notes, reception details, loading instructions, concierge details, or venue contact information at checkout. Our driver will send a clearer ETA on the morning of delivery.

Your cake is hand-delivered by our own driver, not a parcel courier. Celebration cakes are fragile, temperature-sensitive and made to order, so delivery is treated as the final step of the recipe: calm handling, careful routing and a real person responsible for getting it there in one piece.

Our standard delivery service is not a guaranteed timed service. The driver will send an estimated delivery time on the morning of delivery. If you need the cake by a particular time, the safest option is usually to choose delivery the day before and store the cake correctly. A limited number of priority delivery options may be available at an additional cost, but these must be agreed with us before the order is confirmed.

Please give us clear delivery instructions when you order. A neighbour, porter, concierge, office reception or venue manager can receive the cake for you, as long as they know it is arriving and can keep it level, cool and safe. Because cakes are perishable and delicate, we cannot simply leave them outside unless you have specifically instructed us to do so, and that will be at your own risk.

Yes. Our driver will normally contact the recipient on the morning of delivery with an estimated arrival time. They may not be able to answer calls while driving, but they will make contact if there is an address issue, no answer at the door, or a delivery instruction that needs checking. Please make sure the mobile number on the order is correct.

The delivery service includes one delivery attempt. If no one is available and we cannot safely complete the delivery using your instructions, a same-day second attempt may be possible from £30, depending on driver availability and route. We cannot refund or cancel an order because the recipient was unavailable, so please make sure someone can receive the cake.

We do not usually deliver on Sundays or Mondays, so we recommend choosing Saturday delivery and storing the cake carefully for your celebration. Our cakes are best enjoyed in the first few days after delivery and can usually be kept for up to 5 days when stored correctly. Keep the cake in its box, somewhere cool, dry and away from direct sunlight, then bring it to room temperature before serving.

We do not currently offer collection from our production premises or from any other location. This is intentional: our cakes are delicate, and our delivery team is set up to move them safely, levelly and with the care they need.

Please email us as soon as possible if you need to update the delivery address. We usually need at least three working days’ notice to make address changes safely. Postcode changes may affect availability or delivery cost. If an address is incorrect and we have not been given enough notice to amend it, a re-delivery charge may apply from £30.

Please read our full refund and cancellation policy before ordering. Our cakes are made to order and perishable, so cancellations and amendments become harder once ingredients, production time and delivery space have been committed.

Yes, when we have availability. Our same day and next day cakes page shows the fastest available options. These orders are best for last-minute birthdays, forgotten celebrations, office surprises and elegant cake emergencies, but availability is limited because every cake still has to be baked, finished and delivered properly.

We no longer offer vegan, egg-free, dairy-free or gluten-free cakes. Our kitchen handles gluten, dairy, eggs and nuts, so we cannot guarantee a cake is free from traces of allergens. Allergen information is shown on the relevant product pages, and if you are ordering for someone with a serious allergy, please contact us before placing the order.

Yes, depending on the request, date and available studio time. Small changes, such as a message plaque or restrained colour adjustment, may be possible on some collection cakes. Full bespoke cake commissions are quoted individually and are best started through our bespoke cakes page.

We do not copy another cake maker’s design or produce exact replicas of licensed characters, vehicles or toys. What we can do is interpret a brief in our own Anges de Sucre style, with hand-finished details, sculptural elements, colour references or a more refined version of the idea. If the brief is suitable, we will quote for it as a bespoke commission.

True bespoke commissions require design time, planning, specialist finishing and private delivery, so they are priced very differently from standard collection cakes. As a guide, bespoke celebration cakes usually suit clients with a budget from £500 upwards, with larger sculptural, wedding, corporate or event cakes quoted individually.

Yes, inspiration images are helpful. Please send them as references for mood, colour, scale or theme, rather than as something for us to copy exactly. The best bespoke cakes come from a clear brief and a little trust in the chef’s eye, so we can create something that feels personal without looking borrowed.

For most celebrations, the most elegant route is to choose one of our finished designs and personalise it with a message, flavour, size or carefully considered colour note where available. For something more ambitious, start with the occasion, guest list, venue, budget and any visual references, then we can advise whether a bespoke commission is the right fit.

No. You can check out as a guest. Creating an account can make future orders quicker because it helps save your address details, but it is not required, and your payment details are not stored by us.

For urgent celebrations, start with our same day and next day cakes page. It shows the fastest cakes we can make and deliver when there is space in the bakery and on the delivery route. For standard celebration cakes, choose from the available dates shown at checkout. Bespoke and wedding cakes need more notice.

Choose your cake, select the size or options available, add your message where prompted, then add the cake to your cart. On the cart page, choose an available delivery date from the calendar and add any delivery instructions. At checkout, enter the delivery address, recipient mobile number and payment details. Once payment is complete, you will receive an order confirmation by email.

Most orders are quickest and safest through the website because the calendar, delivery details and payment are all captured in one place. If you need help with a larger order, corporate order, wedding cake or bespoke commission, please email us and we can advise. Where appropriate, we can send an invoice for online payment or bank transfer.

Order as soon as you know your date. The calendar only shows dates we can currently accept, and popular delivery days can fill quickly. Same day and next day cakes are for genuine last-minute needs and are subject to availability. Bespoke cakes, wedding cakes and large corporate orders should be discussed well in advance so we can reserve design, production and delivery time.

Add the first cake to your cart, then continue shopping and add the next cake in the same way. You can adjust quantities in the cart before checkout. For multiple cakes going to different addresses or on different dates, please place separate orders so the delivery information stays clear.

You do not need to mark the order as a gift for invoices to be removed; we do not include prices or receipts with the cake. Add your recipient’s message where prompted on the product page or in the order notes if needed, and make sure the delivery contact is the person who can receive the cake.

Your browser may remember the cart, but a cake is not reserved until checkout is complete. Delivery dates can disappear if the bakery or delivery route fills, especially for same day, next day and Saturday orders. If the date matters, it is best to complete the order when you see an available slot.

Please check your spam or junk folder first. If you still cannot find the confirmation, email hello@angesdesucre.com with the name used on the order, delivery date, delivery postcode and what you ordered. We will check the system and confirm whether the order has gone through.

Your confirmation email is the main record of your order. If you created an account at checkout, you may be able to see your order history there, but the confirmation email is the important document. Please check it carefully and tell us straight away if any detail is wrong.

Your order number is in your confirmation email. Please include it whenever you contact us, especially if you are asking about a delivery address, date change, message, cancellation or payment.

Please see our full refund and cancellation policy. Cakes are made to order, perishable and often scheduled around specific delivery routes, so cancellation terms depend on how close the order is to production and delivery. If you need to cancel, email us as soon as possible with your order number.

Email us as soon as possible with your order number and the new address. We usually need at least three working days’ notice, and address changes are subject to route availability. A new postcode may affect whether delivery is possible or whether an additional delivery charge applies.

Email us as soon as possible with your order number and the date you would like instead. Date changes are subject to bakery and delivery availability and are much harder once the cake is scheduled or in production. Same day and next day orders usually cannot be moved once accepted. Please note that cancellation terms may still be based on the original delivery date.

We do not offer separate gift wrapping because celebration cakes need protective cake packaging, not decorative wrapping that could damage the finish. The cake will still arrive beautifully presented in its box, ready for the recipient to open safely.

Add your message in the message field before adding the cake to your cart. Most cakes include a complimentary chocolate plaque, and the message needs to be short enough to fit neatly. Please check spelling, names and dates carefully before checkout.

Yes. Add a note at checkout asking us not to reveal the sender’s name. We do not include invoices or prices with the cake, but if the recipient contacts us for delivery reasons, we may need to discuss the practical details of the order without spoiling the surprise.

Yes, add the note at checkout and we will include it where possible. If the cake is for a surprise, please choose a delivery date that allows the recipient to store it correctly until the reveal. The cake should still be kept cool, level and away from direct sunlight.

Cakes are perishable and made to order, so they cannot be returned in the way a non-food item can. Please check the cake carefully on delivery and tell the driver immediately if there is a visible issue. If you need to contact us afterwards, email us the same day with photos, your order number and a clear description of the concern.

Please report any issue at the point of delivery where possible, and always on the same day. This matters because cakes are fragile, perishable and affected by storage, handling and heat once delivered. Clear photos taken immediately help us understand what has happened and respond fairly.

We accept major debit and credit cards, including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay, PayPal and Klarna where available at checkout.

First, check that the billing address, postcode, card number and security code match the details held by your bank. If everything looks correct, your bank may have blocked the transaction as a security check. You can try another payment method, use PayPal if available, or contact your bank to approve the payment.

Enter your gift voucher or discount code in the voucher field at checkout. The total will update before you complete payment. If the voucher does not apply as expected, check the code carefully and make sure it has not expired or already been used.

Yes. Payments are processed securely through our checkout and payment providers. We do not store your full card details ourselves. Please always complete payment through the official Anges de Sucre checkout or an invoice link sent by us.

No. You can order as a guest. Creating an account can make future orders quicker by saving address details, but it is optional and your payment details are not stored by us.

As early as you can, especially for peak dates from May to September. Wedding cakes need more planning than standard celebration cakes because the size, venue, delivery route, finishing details and timings all matter. We may sometimes be able to help at shorter notice if the design is suitable and the date is available, but bespoke wedding commissions should be discussed well in advance.

London and Surrey are our core delivery areas. For suitable wedding cakes and larger commissions further afield, we may be able to quote for private delivery. Please send the venue postcode, wedding date, guest numbers and rough cake brief so we can advise properly.

We no longer offer vegan, egg-free, dairy-free or gluten-free cakes, and our kitchen handles gluten, dairy, eggs and nuts. Please tell us about any dietary requirements before ordering so we can advise honestly. We cannot guarantee an allergen-free cake from our bakery.

Yes, for larger weddings and events where the brief, date and logistics are suitable. Dessert tables are quoted individually because the final cost depends on guest numbers, product selection, styling, packaging, delivery and setup requirements.

Please email us with your wedding date, venue postcode, guest numbers and the style of cake you have in mind. We will confirm whether we have space in the bakery and whether delivery is possible. Peak-season Saturdays are the first to fill, so early enquiries are always best.

You can browse our wedding cake collection and blog for examples of previous styles, finishes and design ideas. Photos are useful for understanding our house style, but every wedding brief is slightly different, so please send any references with your enquiry and we will advise what is realistic for your date, budget and venue.

Wedding cake prices depend on the size, design, finish, flavours, delivery location and any setup requirements. Collection wedding cakes show their pricing online where available. Bespoke wedding cakes and larger commissions are quoted individually once we understand the guest numbers, venue and design direction.

Our core flavours include vanilla, chocolate, red velvet, cookies and cream, pistachio, lemon and carrot, with other options considered for suitable bespoke commissions. The best flavour choice depends on the season, guest list and design. We can advise which flavours work best for tiered cakes and longer display times.

Our most requested wedding cakes are usually refined versions of our Macaron and Roses and Macaron and Pearls designs: elegant, romantic, generous and unmistakably Anges de Sucre. They work beautifully for couples who want something celebratory without tipping into stiff, old-fashioned wedding cake territory.

Yes, but fresh flowers must be planned carefully. Not all flowers are food-safe, and some are toxic or treated with chemicals. We are happy to coordinate with your florist, but the flowers need to be suitable for use around food and prepared safely before they are placed near the cake.

Yes, where fresh flowers are part of the agreed design, we can liaise with your florist about cake dimensions, timings and placement. The florist remains responsible for sourcing and preparing the flowers safely, and any flower costs are arranged directly between you and the florist unless otherwise agreed.

We deliver wedding cakes carefully using our own team. Many of our cakes arrive fully finished and ready to display. If a cake requires on-site setup, fresh flower placement or more complex handling, this must be discussed and included in the quotation in advance.

Payment terms depend on the type of cake and will be confirmed before booking. Online wedding cake orders are usually paid at checkout. Bespoke wedding cakes, larger event cakes and corporate commissions may have specific deposit, balance and deadline terms agreed as part of the quotation.

Wedding cakes are booked around a specific date, production schedule and delivery plan, so cancellation and amendment terms are important. Please read our refund and cancellation policy and email us as soon as possible if your plans change.

We do not offer free tasting consultations or sample boxes as standard. You are welcome to order one of our smaller cakes to try our sponge, buttercream and finishing style before committing to a larger wedding cake. For bespoke enquiries, email us with your date, venue and brief and we will advise on the best next step.