Everything you need to know

Most standard cakes need around 48 hours. Same-day and next-day cakes are sometimes possible when capacity and the driver route allow. For urgent availability, WhatsApp us before 12 noon with the postcode, date, cake size and short message.

Yes, when bakery capacity and the delivery route allow. Same-day is never guaranteed. WhatsApp before 12 noon for the fastest answer.

Personalised means a simple identifying detail such as a name, age, date or short message on an existing design. Custom means an existing design is materially adapted. Bespoke means the cake is designed from scratch around a private brief.

Usually, yes, at no charge if production has not begun and the change is still practical. Contact us as soon as possible.

Ask us as soon as possible. Changes are considered case by case, depend on production status and availability, and may carry an additional charge if they increase the work or cost.

Reference and inspiration images are creative direction rather than a promise of an exact replica. The finished cake is our interpretation of the agreed brief.

Small variations in piping, flowers, colour and handmade decoration are normal. They are part of making each cake by hand and are not, by themselves, defects.

Where a product or commission allows it, yes. You are responsible for having the rights or permission needed to supply and use any photograph, logo, character or other artwork.

Standard cake delivery is complimentary within the London and Surrey areas we serve. Further-afield delivery can be arranged by prior agreement. All cake deliveries are made by our own drivers.

Our standard cake-delivery days are Tuesday, Thursday, Friday and Saturday.

Standard cake delivery is normally between 08:00 and 17:00. It is a delivery window rather than a timed appointment.

Yes. Live tracking and an ETA are sent on the morning of delivery once the route is underway.

Where available, priority delivery before 12 noon costs £39.

Yes. Please provide the recipient’s mobile number and any reception, concierge, loading, access or venue instructions that will help the driver complete delivery.

Yes. A neighbour, reception, concierge, venue contact or another person you nominate can receive the cake on your behalf.

A fallback safe-place instruction is required for cake delivery. If nobody can receive the cake, our driver may use the nominated safe place, photograph where it has been left and notify you. If that place is unsuitable or inaccessible, the driver may use reasonable judgement to choose another appropriate nearby safe place, again with a photograph and notification.

The cake may be returned to a bakery. A further delivery attempt depends on route capacity and driver availability, and any redelivery charge is quoted case by case.

Contact us before ordering with the full address and date. We will confirm whether the route is possible and quote any additional delivery charge individually; that charge may occasionally be waived.

No. Our bakeries are working dispatch and receiving sites, not customer collection points. Cake orders are delivered by our own drivers.

Please inspect it where reasonably possible. If it has been damaged in transit, something is wrong with the order, or you are unhappy with it at delivery, you may reject it immediately and return it with our driver for a full refund under our no-quibble delivery guarantee.

Email hello@angesdesucre.com as soon as possible with your order number, photographs and a clear description. Photograph the issue before cutting where possible and keep any remaining cake refrigerated and available for inspection or return if requested.

Once the cake has been handed to you, or to someone you nominated to receive it, responsibility for its subsequent handling, transport and storage passes to you. This does not affect your statutory rights or our responsibility for a problem that was already present when the cake was supplied.

Cakes are made to order and cancellation terms depend on how close the cancellation is to the original delivery date. Please contact us as soon as possible and see our Refund, Cancellation & Returns Policy for the full terms.

Contact us as soon as possible. Whether a change can be made depends on production status, availability and the nature of the request.

If we cannot fulfil the order because of a problem on our side, such as production failure or inability to deliver, we will refund the amount paid for the order.

Yes. Our standard cakes are vegetarian.

No. We do not offer vegan or gluten-free cakes.

Our bakeries handle wheat and gluten, milk and other dairy products, eggs and nuts, so we cannot guarantee that a product is completely free from traces. If you have a serious or severe allergy, contact us before ordering so we can discuss suitability.

Cakes are best enjoyed within around five days and may remain suitable for around seven days when stored correctly.

Keep the cake appropriately refrigerated and follow the storage instructions supplied. As a guide, remove it from refrigeration around three hours before serving, adjusted for the ambient temperature.

Yes, if it is wrapped appropriately, although we do not generally recommend freezing because it can affect texture and the decorative finish.

Where applicable, remove fresh flowers, non-edible decorations, dowels and internal supports before cutting and serving the cake.

Start with the event date, delivery postcode, approximate servings, working budget and the central design idea. Detailed commissions are quoted around the brief and generally begin at £500.

No. Bespoke and wedding cake bookings are paid in full at the time of booking.

Yes, if the new date is available and operationally possible, we will move the booking without a date-change charge. If the new date is unavailable, the original booking remains unless you cancel under the normal cancellation terms.

Usually not. Figurines, portraits, hand-modelled details, complex toppers, structural work and blank-page commissions need more notice than a short personalised message.

Gift cards are valid for one year from issue. Any unused balance remains available until expiry.

No. Any remaining balance can be used on a later order until the gift card expires.

Yes. The gift card is redeemed using its code and can be transferred to another person.

Contact us. We can reissue the remaining balance where the purchaser can verify the original purchase.

No. Gift cards are store credit and cannot be redeemed for cash.

We may extend or reinstate an expired balance at our discretion as a goodwill gesture, but there is no automatic entitlement to an extension.

Yes, where the terms of the promotion allow it. Discount codes cannot be used to purchase a gift card.

Unused physical non-cake products can be returned in saleable condition subject to your statutory rights. Change-of-mind return postage is paid by the customer; if the item is faulty, damaged or incorrect, we cover the appropriate return cost.

Digital recipes are made available for immediate download after purchase. Where the checkout asks for consent to immediate digital delivery, the normal cancellation right for that digital content can be affected once the download begins.