Got a payment problem? Browse the questions below to find an answer to your question or get in touch.
ACCEPTED PAYMENT METHODS?
Anges de Sucre accepts AMEX, Google Pay, Apple Pay, Visa, Mastercard, Maestro, JCB and PayPal.
CARD DECLINED! HELP!
This is always frustrating and there are a number of reasons why, sometimes the address needs to entered in a different way, sometimes the addresses don't match with the details your bank has and sometimes a small detail is isn't correct and autocorrect perpetuates the error. You can contact your bank to ask them to allow the transaction - sometimes they block it thinking it is fraudulent. You can contact us with your order details and we will send you an invoice - sometimes this works. If you have a Paypal Account you can use this.
USING MY GIFT VOUCHER?
During checkout there is a field to enter your gift voucher number. It will automatically be deducted before final confirmation/additional payment.
Anges de Sucre is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) was developed to protect card holder data during online payments – it is backed by AMEX, JCB, MasterCard and Visa. Anges de Sucre is absolutely dedicated to providing a secure shopping experience – we will never sell your data – and will always keep our security systems up-to-date with best practice.
PAYPAL - ACCEPT?
We accept PayPal!
AMEX - ACCEPT?
Yes! This was super important to lots of our customers so we now accept it!
USER ACCOUNT - DO I NEED ONE?
There is no need to register to buy online if you don’t want to, but registration will help by remembering your address details in the future and making ordering again easy-peasy. Payment details are not stored.
If you have any other questions, please get in touch using the form below, by email or phone.