I PLACED AN ORDER BUT DIDN’T RECEIVE THE CONFIRMATION EMAIL. DID YOU RECEIVE MY ORDER?
The first place to check is in your spam/junk folders. If you don’t see an email it is best to send an email to email@example.com telling us what and when you ordered and we will dig deeper for you.
CAN I VIEW MY ORDER ONLINE?
No. You will receive an order confirmation email confirming your order details. Your order will then automatically be processed and entered into our bakery schedule.
WHERE IS MY ORDER NUMBER?
In the confirmation email you will be provided with your order number.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED? WHAT IS YOUR CANCELLATION POLICY?
We require at least 4 weeks notice prior to the original order delivery date for cancellation. Cancellations prior to this date will receive a full refund minus a 10% cancellation fee of the total order value excluding any delivery fee paid.
Cancellations after this date and before two weeks from the original order delivery date will be subject to a 50% cancellation fee of the total order value excluding any delivery fee paid. Cancellations within two weeks of the delivery date will not be refunded.
If your order was placed within two weeks' from delivery date then any cancellation will not be refunded.
CAN I CHANGE THE DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Yes please head to the Cake Delivery FAQ page for more information.
Bringing the Delivery Date Forward - We require two weeks' notice to bring a delivery date forward, if the date is available.
Post-Poning the Delivery Date - We require two weeks' notice to post-pone the delivery date, if the date is available. Please note, the Cancellation Policy applies to the original delivery date chosen, therefore any orders post-poned are non-refundable.
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