CAN I HAVE MY CAKE DELIVERED TO MY HOME, WORK OR DIRECTLY TO A VENUE? WHAT TIME WILL IT ARRIVE?
You can choose to have your cake delivered to your home, work/office or any venue such as a restaurant or hotel provided they are willing to accept the delivery on your behalf within our given time slot of 09:00-17:00.
HOW ARE CAKES DELIVERED?
Our cake products are specially hand delivered by a driver whose sole job is to make sure your cake gets delivered to you safely anytime between 09:00-17:00. The delivery cost is dependent on a combination of factors such as distance, mileage and time and hence cannot be offered free or for a flat fee.
I NEED THE CAKE DELIVERED BY A CERTAIN TIME, CAN I REQUEST A GUARANTEED TIME?
Unfortunately we do not offer a guaranteed timed delivery service within our standard delivery costs quote. If you would like the cake by a certain time we recommend having it delivered the day before. If you are unable to accept delivery the day before we offer a very limited number of Priority Delivery slots at a higher fee costing an additional £20 so please do get in touch to find out more.
WHAT IF I CANNOT BE IN ALL THE TIME BETWEEN 09:00-17:00?
If you are unavailable at any point between 09:00-17:00 we would recommend providing detailed alternative instructions on a safe place or nominate a neighbour/porter/concierge who is willing to accept your perishable item on your behalf.
WILL THE DRIVER CALL AHEAD OF DELIVERY TO LET ME KNOW WHEN TO EXPECT IT?
The driver will not call ahead as he is driving a very precious cargo of cake extremely carefully through traffic and will not risk being on the phone when driving or handling fragile items! If however at delivery there are any issues with finding the address, there is no answer at the address or if he/she has been specifically asked to call when at the address then he/she will call the number provided with the order.
WHAT IF I HAVE MISSED THE DELIVERY OR THE RECIPIENT WASN’T IN?
Our delivery fee covers one delivery attempt only. Any missed delivery will incur an extra cost. If you require it to be re-delivered the same day having missed the first delivery attempt we may be able to re-deliver at a cost starting from £30. We are unable to accept liability or cancellation based on missed deliveries due to unavailability.
I NEED A CAKE ON SUNDAY AND MONDAY BUT YOU DON’T OFFER DELIVERY THEN. HOW CAN I GET A CAKE FOR THEN?
We do not offer delivery on Sunday or Monday. Our cakes keep well for up to 5 days. If you require a cake for an occasion on Sunday or Monday we recommend delivery on the Saturday. Please note that our cakes are highly perishable items by nature and will require careful storage.
CAN I COLLECT THE CAKE? WHERE ARE YOU BASED?
Collection is available by directly ordering through Selfridges Oxford Street ONLY. Please call the Selfridges Food Concierge at 02073183458 to place your order over the phone. Please note they require at least three working days’ notice to process orders. We do not offer collection from our Production Premises in West London or any other outlet.
UPDATING A DELIVERY ADDRESS?
We require 48 hours notice in writing for any changes to address. Please email us confirming address details. Please note they may be subject to extra costs based on post-code. We also recommend ringing us to confirm.
If given less than 24 hours notice in writing we may not be able to process it
If the delivery address is incorrect and we have not been given notice by 12:00 GMT the day before delivery we may not be able to process the change and a greater re-delivery cost from £30 may apply.
IF YOUR QUESTION ISN'T ANSWERED HERE, PLEASE GET IN TOUCH.